Join Our Team

Job Summary: Responsible for the support of information system resources. Install and maintain network application continuity to support the interface with Texas Workforce Commission (TWC) applications. Tasks include end user support, documentation, install and maintain computer equipment and software for assigned Workforce Solutions (WFS) centers. Create and maintain user accounts, monitor, and resolve day-to-day operations issues.

Essential Job Functions

• Review active work orders assigned, document the ones that are still pending and close the completed ones.
• Prepare hard drive images as requested by Information Technology Specialist and Network Administrator.
• Manage Windows Active Directory (AD) user accounts to maintain proper access.
• Maintain regular contact with WFS Single Point of Contact (SPOC) concerning work orders (WO's) in process.
• Provide status updates to internal and external customers.
• Review and maintain LAN network connectivity component list status.
• Troubleshoot, maintain, and report any component with connectivity issues. (i.e., Virtual Computers, Voice system, Windows AD and Exchange accounts)
• Confirms user access to respective applications and databases.
• Troubleshoot and maintain peripheral equipment (e.g., faxes, printers, monitors, and ADA-specific equipment.)
• Maintain basic configuration of WFS land and mobile phones.
• Review status of hardware/software, upgrade and/or maintain as necessary.
• Update software on staff and public computer systems at assigned WFS center(s) as necessary.
• Provide basic training to staff in the use of computer hardware and software utilization.
• Perform audits for missing or unauthorized utilization of hardware and software, as necessary.
• Review, plan and coordinate needed equipment and resources according to desired outcome.
• Monitor and/or assist with tasks needed to achieve outcomes.
• Coordinate with office leadership IT-related needs for the continuity of services.
• Set up equipment for special projects.
• Relocation of failed equipment.
• Installation of new equipment.

Education and Skills Requirements

• Associate degree in information technology-related field is preferred or relevant experience of 2 years will be considered. CompTIA A+, Network+, and/or Microsoft certification a plus.
• Ability to communicate clearly and effectively orally and in writing.
• Ability to read, interpret, and analyze rules and regulations.
• May be required to utilize a personal automobile on an agency-related business requiring a current valid driver’s license and current automobile liability insurance.
• Ability to travel frequently within the 12-county area.
• A valid Texas Driver’s License 

Job Types: Part-time, Temporary

Pay: $20.00 per hour

Expected hours: 30 hours per week

Compensation Package: Hourly pay

Schedule: Day shift

Work Location: In person

TO APPLY, EMAIL YOUR RESUME AND COVER LETTER TO MHARTSOOK@DETWORK.ORG 

Job Summary: With minimal supervision, provide career guidance, career preparation, and workforce information regarding local in-demand industry sectors and occupations; opportunities and training in middle skill jobs, pre-apprenticeship and Registered Apprenticeship Programs (RAPs); internships; technical and/or community colleges and career-readiness preparation services. Expose, educate, and engage students in career development and career decision-making. This is a very responsible position with independent decision-making authority.

ESSENTIAL JOB FUNCTIONS

• Work in assigned ISDs and any other partners, that have agreed to partner in the program, and other locations, to provide career information, career awareness, and career resources for students in grades 5-12, their parents/guardians, and district staff.
• Conduct an initial orientation and ongoing refresher for school staff at each participating school to explain the Career Coach’s role and the resources to be provided.

• Provide information on opportunities and training requirements in-demand industry sectors/occupations and making well-informed postsecondary decisions using Texas Workforce Commission (TWC) resources and other existing tools, including:

• Texas Reality Check;

• Texas Career Check;

• Texas Consumer Resource for Education and Workforce Statistics (Texas CREWS);

• Texas OnCourse;

• Texas Internship Challenge;

• AutoCoder;

• Texas Skills to Work; and

• Jobs Y’all;.

• Organize training workshops on using TWC resources, such as the LMCI website, for employment and education.

• Expose individuals to a variety of career pathways, including pre-apprenticeship and RA programs, technical and/or community colleges, and employment, through presentations, TWC tools, job fairs, and site visits.

• Organize job exploration and career fairs;

• Provide career support workshops for students, parents, and guardians
• Provide classroom presentations, virtually or on-site, in the assigned ISDs and any other partners that have agreed to partner in the program to provide career information, career awareness, and career resources to students in grades 5–12 and their parents/guardians and district staff.
• Serve as a primary resource to the assigned ISDs and any other partners for labor market information, including growth and high-demand occupations at the county, region, and state levels.
• Work in coordination with school counselors and administrators.

• Coordinate with local and state workforce services, employers, and educational institutions to build pathways into pre-apprenticeship and RAPs and encourage local employers to offer pre-apprenticeship and RAPs.
• Maximize availability to students through a published schedule that includes virtual and on-site office hours for each location and structured meeting times for students;
• Develop a multifaceted communication and support service model for connecting professional development services with students, including, but not limited to:
  • on-site and virtual visits;
  • strategic planning meetings;
  • mentoring; and
  • phone and text communications (if allowed by the ISD)

• Support activities such as state-wide initiatives, local job fairs and special events, and serve on planning committee for regional youth career events.
• Attend monthly and annual trainings provided by TWC staff to all Workforce Career and Education Outreach Specialists.
• Travel is required within region and limited overnight travel may be required to attend regional, state, or national conferences, workshops, meetings, or trainings.
• Maintain confidentiality of students and customers.
• Other responsibilities as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to work independently and cooperatively
• Must have excellent organizational and customer service skills
• Ability to establish and maintain effective working relationships with secondary and post-secondary education and training providers, local employers and youth
• Should be knowledgeable of classroom management strategies and demonstrate ability to develop interactive classroom presentations
• Must be a skilled and effective oral and written communicator with demonstrated ability to work with diverse populations, especially youth
• Customer satisfaction as a goal for the organization
• Must be proficient in a variety of computer software applications
• Must be able to travel/transport themselves to designated sites as assigned.

Required Education, TRAINING, AND/OR LICENSES

A bachelor’s degree in human services, business, education, or a related field from an accredited four-year college or university (One year of qualifying experience may be substituted for each year (30 semester hours) of college up to a maximum of two years.)

OR

At least two years of experience in education, youth training or workforce development programs. Strongly prefer individual with experience in workforce development or Career and Technical Education (CTE), preferably in gathering and reporting outcomes, and/or ISD experience as a teacher or counselor working with at-risk middle or high school populations.

AND

A valid driver’s license and access to reliable transportation (local, in-state, and out-of-state travel is required)

TO APPLY, EMAIL YOUR RESUME AND COVER LETTER TO MSOTO@DETWORK.ORG