Job Summary: Responsible for the support of information system resources. Install and maintain network application continuity to support the interface with Texas Workforce Commission (TWC) applications. Tasks include end user support, documentation, install and maintain computer equipment and software for assigned Workforce Solutions (WFS) centers. Create and maintain user accounts, monitor, and resolve day-to-day operations issues.
Essential Job Functions
- Review active work orders assigned, document the ones that are still pending and close the completed ones.
- Prepare hard drive images as requested by Information Technology Specialist and Network Administrator.
- Manage Windows Active Directory (AD) user accounts to maintain proper access.
- Maintain regular contact with WFS Single Point of Contact (SPOC) concerning work orders (WO's) in process.
- Provide status updates to internal and external customers.
- Review and maintain LAN network connectivity component list status.
- Troubleshoot, maintain, and report any component with connectivity issues. (i.e., Virtual Computers, Voice system, Windows AD and Exchange accounts)
- Confirms user access to respective applications and databases.
- Troubleshoot and maintain peripheral equipment (e.g., faxes, printers, monitors, and ADA-specific equipment.)
- Maintain basic configuration of WFS land and mobile phones.
- Review status of hardware/software, upgrade and/or maintain as necessary.
- Update software on staff and public computer systems at assigned WFS center(s) as necessary.
- Provide basic training to staff in the use of computer hardware and software utilization.
- Perform audits for missing or unauthorized utilization of hardware and software, as necessary.
- Review, plan and coordinate needed equipment and resources according to desired outcome.
- Monitor and/or assist with tasks needed to achieve outcomes.
- Coordinate with office leadership IT-related needs for the continuity of services.
- Set up equipment for special projects.
- Relocation of failed equipment.
- Installation of new equipment.
Education and Skills Requirements
- Associate degree in information technology-related field is preferred or relevant experience of 2 years will be considered. CompTIA A+, Network+, and/or Microsoft certification a plus.
- Ability to communicate clearly and effectively orally and in writing.
- Ability to read, interpret, and analyze rules and regulations.
- May be required to utilize a personal automobile on an agency-related business requiring a current valid driver’s license and current automobile liability insurance.
- Ability to travel frequently within the 12-county area.
- A valid Texas Driver’s License
Job Types: Part-time, Temporary
Pay: $20.00 per hour
Expected hours: 30 hours per week
Compensation Package: Hourly pay
Schedule: Day shift
Work Location: In person
TO APPLY, EMAIL YOUR RESUME AND COVER LETTER TO MHARTSOOK@DETWORK.ORG
