Computer User Support Specialists provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
You’ll need to be skilled in database management system software, database user interface and query software, development environment software, operating system software, web platform development software, active listening, reading comprehension, speaking, complex problem solving, and critical thinking.
Annual Wage
Entry - $29,555
Mean - $44,242
Experienced -$51,585
Hourly Wage
Entry - $14
Mean - $21
Experienced - $25
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some applicants applying to computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.
There are 53,600 projected job openings in the US this year & expected to rapidly grow!
